Strengthening Security and Introducing Adaptive Product Registration

At Layerise, our mission is to constantly innovate, ensuring your experience is both secure and seamless. With every update, we aim to make it easier for you to connect with your customers, provide the best support, and comply with industry standards—all while keeping everything simple, secure, and localized. We’re excited to share some fantastic new updates that highlight our commitment to your success!

Adaptive Product Registration

Product registration should be effortless—after all, it’s one of the key steps in getting your customers onboarded quickly. However, with similar product names across multiple models, we noticed customers sometimes struggled with registering the correct product when serial numbers didn’t match.

We’ve improved this flow to remove the guesswork. Now, if a customer selects the wrong product, our system will ensure that they register the correct item linked to their serial number. It’s a powerful tweak, but one that will significantly improve the user experience, making it smoother and frustration-free for your customers.

These small improvements have a big impact, particularly when it comes to customer registrations and data accuracy. By guiding customers through the correct registration process, you not only reduce the chances of errors, but you also ensure that your customer data is accurate and reliable. This data forms the foundation for future customer interactions, enabling you to provide targeted support, personalized marketing, and warranty services that are specific to each customer’s product. Ultimately, better data means stronger relationships, improved insights, and a more tailored experience for your users.

Mandatory 2FA Security for All Users: Safety First

We’ve all heard it—security is non-negotiable. At Layerise, we are taking this to heart with our latest enhancement: 2FA (Two-Factor Authentication) is now mandatory for all users, no matter their type. This means your account, data, and customer interactions are safeguarded by an extra layer of security.

But we didn’t stop there! We’ve also introduced backup codes, which ensures that you’re never locked out, even if you can’t access your 2FA device. These codes give you a fallback, so you can rest easy knowing that you’re covered in every scenario. Together, these updates are all about making your experience secure, without the hassle.

Why is this so important? In today’s digital landscape, protecting customer data is not just a best practice, it’s a necessity. By making 2FA mandatory, we’re not only fortifying your account security, but we’re also safeguarding the sensitive customer data you rely on to deliver top-notch service. In a world where data breaches are on the rise, adding this extra layer of protection helps mitigate risks and prevents unauthorized access. Ultimately, this reinforces trust—both within your team and with your customers—ensuring that their information is safe and sound. Security is more than just peace of mind; it’s the cornerstone of maintaining customer confidence and long-term business success.

Localized Cookie Policy with 36 Languages

We understand that localization is crucial when engaging with customers worldwide. That’s why we’ve expanded our cookie policy to support 36 languages—the same number of languages already available in the Assistant. This ensures that your customers receive transparent and localized information about data usage, wherever they are.

Whether they’re in Tokyo, Berlin, or São Paulo, your customers will now see a cookie policy that speaks their language, helping you stay compliant with local regulations while enhancing trust and clarity.

Web Widget with Auto-Open

Timing is everything when it comes to customer engagement, and we’ve just made it easier for you to optimize it. With our new auto-open configuration for the Web Widget, you can now set when the widget should appear based on how long a user has been on your page.

Imagine a visitor landing on your website and after a few seconds, the widget gently opens, offering assistance exactly when they might need it. It’s a small feature with a big impact, empowering you to create a more dynamic, responsive experience that boosts engagement without being intrusive.

Export Articles for Easy ISO Compliance

Staying compliant with ISO standards can be a complex process, but we’re here to make it easier. With our new article export feature, you can now export all your help articles and documentation in a standardized format, ensuring that your content is both accessible and compliant with ISO requirements.

Whether you need to provide documentation for audits or simply want to maintain a clear record of your support material, this feature streamlines the process. By exporting your articles, you can ensure that your content remains consistent and aligned with industry standards, helping you meet regulatory obligations with ease.

Other updates

Our latest release brings more than just major features; we’ve also packed in some smaller but powerful enhancements designed to improve your workflow and brand experience:

Improved Custom Branding Options: We’ve expanded the customization possibilities by introducing larger logo support with enhanced aspect ratio options. This gives you more flexibility to showcase your brand in the best possible way, ensuring your visuals are both impactful and aligned with your identity. Whether your logo is horizontal or vertical, we’ve got you covered.

Enhanced Permissions for Customer Support Users: Customer support just got easier! We’ve upgraded the permissions for Customer Support users, allowing them to view all customer details at a glance. This gives your support team the access they need to provide faster, more effective service, empowering them to solve issues with greater efficiency while keeping customer interactions seamless.

These updates may be small, but they’re all about empowering your brand and enhancing the customer journey, making your platform more intuitive and aligned with your team’s needs.

Thank you for the support

Features covered in this release roll out today and are available for all plans. If you don't have access or want a personal walkthrough demo, please

Connect with Customer Success

As always, do not hesitate to reach out to us if you have any questions or need a helping hand.

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